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Director of Quality Assurance and Process Management

Apply Location Miami, Florida Additional Locations: Atlanta,Georgia; Chicago,Illinois; New York,New York Requisition Number R-88471

Assurant has an exciting opportunity for a Director, Quality Assurance and Process Management!

This position plays a leadership role in establishing the processes and procedures to ensure efficient and effective controls for the various verticals within AFS.  This position must have a long-term focus on superior operational excellence, continuous improvement, transformation, and ongoing value add to Assurant and stakeholders.  To be effective in this role, must be excelling at customer focus, leading teams directly & indirectly, project management, complex problem resolution, and managing processes with an eye towards process improvement aligned with the strategic direction of
Assurant’s global finance & accounting team. This position is also responsible for the team(s)’s preparation, processing, reporting, and / or delivery of service & operational execution.

The position will also be accountable for defining, managing, implementing and on-going execution of an Enterprise-wide balance sheet Quality Assurance (QA) program. The role will develop and oversee a roadmap that ensures decision-makers have ready access to actionable insights from the reconciliation process to drive business performance, while ensuring consistency, quality, and adherence to policy guidelines throughout. This role will champion the collaborative team mindset throughout the organization. 

This individual will work remotely temporarily due to COVID-19.

Primary Responsibilities

Strategic

  • Key leadership role in developing and implementing process and performance management strategies to support Assurant’s AFS team onshore and offshore and impact to the broader Accounting community globally

  • Build and maintain strong working relationships with key department stakeholders across teams, functions, and locations to enhance planning, leverage reporting opportunities and improve processes.

  • Partner with internal and external stakeholders such as AFS Towers, Finance and Accounting, and key business stakeholders to lead and drive related strategies throughout Assurant.

  • Demonstrated past success at creating or leading a Quality Assurance or internal audit department and instilling a culture of continuous process improvement.

  • This role will champion and lead targeted strategic initiatives for AFS and Global Accounting.

Operational Excellence

  • Participate / lead strategic projects that drive successful delivery of goals for Assurant, key functional areas or AFS

  • Sharing technical accounting knowledge, training, and developing engagement tools and enablers to build capability for high performance practices

  • Implement and manage initiatives with business stakeholders including identifying barriers and establishing solutions in a collaborative manner. 

  • Partners with Global Accounting teams to facilitate identification, prioritization, and initiation of projects; metrics/measures for the QA and functional process areas; and continuous and ongoing process improvements.  Develops appropriate reporting and data analytics to track progress and identify trends

  • Support the management of All Ideas Matters, continuous improvement program

  • Provide operational governance, management and oversight of third-party vendors and contractors

Development of Engaged, Action Oriented Employees

  • Ensure atmosphere of continuous improvement with on-going feedback, clear accountabilities and expectations and appropriate utilization of annual performance process and individual development process to drive performance and behavior of the team

  • Identify best practices and skill growth opportunities in functional areas to ensure effective ongoing training of staff.

  • Work closely with staff to understand each individual needs, level or performance and assist in achieving individual excellence within their roles.

  • Drive the overall value of Process and Performance Management

  • Key member of the PPM leadership team that ensures strategy, processes, and skill developments across the areas, and support the overall governance of goals and initiatives of PPM, AFS and AIZ.

  • Actively promotes innovation and collaboration, provides guidance, uses Assurant network or ideas and problem solving, leads on a cross site basis, actively transfers knowledge, and facilitates consistency.

  • Coach, train, mentor team & others towards successful development and business outcomes

Responsibility for the work of others

This position will be responsible for managing a team of associates and their workload which will fluctuate with area needs.  Also responsible for managing employee relation issues. 

Financial Responsibility

In conjunction with VP, identify needs for the department to be incorporated into the department budget, reporting and consolidation of financial data, forecasting and planning for AFS.

Basic Qualifications Required - Experience, Skills and Knowledge

  • Qualified CPA with a proven track record in a leadership role.

  • 10+ years’ experience in accounting, finance, audit, or related function

  • 5+ years of general accounting experience, insurance preferred

  • Public accounting experience a plus

  • 5+ years management experience

  • Expert level excel skills

  • Strong analytical ability

  • 10-15% Travel

Other Requirements

  • Advanced knowledge in Microsoft Office Suite

Preferred Experience, Skills and Knowledge

  • Managing a quality assurance or audit program

  • Proficient in using Blackline preferred

  • Project Management certification

  • 5+ Years of experience in shared service center, audit, and/or financial service industry and/or insurance industry

  • Six Sigma or equivalent efficiency process experience

  • Knowledge in software for accounting and financial operations and demonstrated experience on management and control of the processes and financial practices (i.e. SOX, MAR, audits)

  • Thorough knowledge of general accounting including the application of related theory.

  • Prior experience leading process improvement initiatives

  • Experience with automated accounting tools

  • Prior experience working with Oracle ERP

Director level performance in:

  • Strong understanding of US GAAP and management reporting

  • Good judgment, collaboration and teamwork, strategic agility, decision-making, building and leading teams.

  • Excellent presentation, analytics and communication skills, both written and oral, are required to synthesize key issues and communicate/persuade constituencies towards specific actions and initiatives to all levels within the company,

  • Ability to manage multiple initiatives, perform under deadline pressure in a fast-paced, high-volume, and changing environment.

  • Proven ability to building effective relationships in a multi-site, multi-function environment with the complexities of meeting the diverse needs of multiple business lines/stakeholders. 

  • Ability to influence at all levels within AFS, Finance and Accounting,  business segments and external resources.

  • Ability to plan, manage and/or lead projects and provide leadership to accomplish project objectives.

  • Experience leading and developing tams and staff.

  • Excellent team player

  • Commitment to company values.

Assurant Employee Benefits and Value Proposition

We offer a competitive salary and comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more.

We strive to maintain a professional, yet friendly environment and promote professional and career development for our employees.

Assurant is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

To learn more about our current opportunities and apply online, please visit: http://www.assurant.jobs < http://www.assurant.jobs/ >

Follow us on Twitter! http://twitter.com/AssurantCareers < http://twitter.com/AssurantCareers > (@AssurantCareers)

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.