Skip to main content

Lead Insurance Specialist

Apply Location Miami, Florida Additional Locations: Georgia Requisition Number R-89471

Assurant Specialty Property is hiring a Lead Insurance Specialist. As a Lead Insurance Specialist, you'll use your excellent customer service skills and your problem-solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front-line customer service to our representatives, policyholders, and clients. If you are a problem solver and thrive in a fast-paced ever-changing environment, this is the career for you!

Key Responsibilities:

Serve as point of contact for escalated /Supervisor calls outside of the scope of normal representative duties.

Utilize advanced methods to research and resolve complex issues and to answer representative questions.

Assist with new hire training and certification.

Follow departmental guidelines and procedures with the ability to analyze situations and use critical thinking and judgment to make difficult decisions when needed.

Coordinate workload to ensure that service standards and deadlines are met.

Identify, analyze and assist in developing new standard operating procedures.

Utilize call center applications to ensure that service standards are met.

Monitor, distribute, and resolve system errors

Understanding of IVR technology, as well as assist with system project initiatives.

Assist Manager with staffing initiatives as needed.

Handle limited management functions in their absence.

Assist in coaching and providing feedback to staff by distributing monthly quality audits and monitoring staff performance. 

Respond to the high volume of inbound calls as needed.

Other duties as assigned.

This is a full-time position. Hours of operation are Monday through Saturday from 8:00 am to 8:00 pm.

Qualifications:

High school diploma or GED

Florida Property and Casualty 20-44 Personal Lines or 2-20 General Lines Agent License, or the ability to obtain license within 90 days of hire date.

Other Requirements:

Must be able to work Saturdays as needed.

Customer service experience in a high volume call center environment

Working knowledge of Microsoft Office Suite and Outlook, as well as proprietary applications including Policy Management System and other Property Solutions web-based applications.

Ability to handle multiple tasks and prioritize.

Excellent verbal and written communication skills.

Strong time management skills.

Ability to adapt easily as procedure/client needs change.

Good mathematical skills.

Preferred Qualifications:

Bilingual (English/Spanish) candidates can speak, read and write effectively in both languages.

Recently Viewed Jobs

You do not have any recently viewed jobs

Sign up for job alerts

Join our talent network and get Assurant news and job alerts delivered to your inbox.

Interested InEnter a category, a location or a category/location pair and click "Add."

  • Operations, Alabama, United StatesRemove
  • Operations, Alaska, United StatesRemove
  • Operations, Arizona, United StatesRemove
  • Operations, Arkansas, United StatesRemove
  • Operations, California, United StatesRemove
  • Operations, Colorado, United StatesRemove
  • Operations, Connecticut, United StatesRemove
  • Operations, Delaware, United StatesRemove
  • Operations, Florida, United StatesRemove
  • Operations, Georgia, United StatesRemove
  • Operations, Hawaii, United StatesRemove
  • Operations, Idaho, United StatesRemove
  • Operations, Illinois, United StatesRemove
  • Operations, Indiana, United StatesRemove
  • Operations, Iowa, United StatesRemove
  • Operations, Kansas, United StatesRemove
  • Operations, Kentucky, United StatesRemove
  • Operations, Louisiana, United StatesRemove
  • Operations, Maine, United StatesRemove
  • Operations, Maryland, United StatesRemove
  • Operations, Massachusetts, United StatesRemove
  • Operations, Michigan, United StatesRemove
  • Operations, Minnesota, United StatesRemove
  • Operations, Mississippi, United StatesRemove
  • Operations, Missouri, United StatesRemove
  • Operations, Montana, United StatesRemove
  • Operations, Nebraska, United StatesRemove
  • Operations, Nevada, United StatesRemove
  • Operations, New Hampshire, United StatesRemove
  • Operations, New Jersey, United StatesRemove
  • Operations, New Mexico, United StatesRemove
  • Operations, New York, United StatesRemove
  • Operations, North Carolina, United StatesRemove
  • Operations, North Dakota, United StatesRemove
  • Operations, Ohio, United StatesRemove
  • Operations, Oklahoma, United StatesRemove
  • Operations, Oregon, United StatesRemove
  • Operations, Pennsylvania, United StatesRemove
  • Operations, Rhode Island, United StatesRemove
  • Operations, South Carolina, United StatesRemove
  • Operations, South Dakota, United StatesRemove
  • Operations, Tennessee, United StatesRemove
  • Operations, Texas, United StatesRemove
  • Operations, Utah, United StatesRemove
  • Operations, Vermont, United StatesRemove
  • Operations, Virginia, United StatesRemove
  • Operations, Washington, United StatesRemove
  • Operations, West Virginia, United StatesRemove
  • Operations, Wisconsin, United StatesRemove
  • Operations, Wyoming, United StatesRemove
  • Operations, Miami, Florida, United StatesRemove

Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.