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Performance Engineering Analyst

Apply Location Miami, Florida Additional Locations: United States Remote; Atlanta,Georgia Requisition Number R-88082

The Performance Engineering Analyst reports to the VP of Lending Solutions and will operate with a high level of independence in strategic planning, data analysis, and improvement initiatives across our Global Home enterprise. The position will partner with peers within the Performance Engineering team, and across the Global Home organization to help promote best practice solutions, maximize workforce productivity, minimize waste, and supply value-added feedback. As a trusted advisor to Senior Leadership, the Performance Engineering Analyst supports the Performance Engineering Leader to challenge preconceptions, “Business As Usual” (BAU), supplies value-added feedback, and leverages industry-leading best practices for maximum internal advantage.

Why You Should Consider This Role

  • You are authentic and love fostering relationships in changing landscapes

  • You value the autonomy to use common sense and good judgment to make decisions

  • You understand, recognize, and communicate key performance drivers, business trends, and emerging industry related developments

  • You are a self-starter, organized and can anticipate the needs of others

  • You are able to multi-task and prioritize projects while meeting deadlines

What You Will Like

  • The people – we care

  • The diversity - every day is different

  • The excitement – we focus on ‘What Matters Most’ to our customers

  • The difference in the value Assurant places on strong leadership

  • The opportunity to learn, grow and advance within our fortune 500 global company

  • Competitive salary

The Details

The Performance Engineering Analyst will have the following primary duties

  • Support the Performance Engineering leader in complex Enterprise strategic initiatives with the use of advanced analytics, deep process understanding, Six Sigma tools, and modeling techniques. Determine suggestions and recommendations to better understand the best course of action. This will be critical to ensure the appropriate decisions are made to drive value and impact. - 50%

  • Interface, communicate, and network with various levels across multiple lines of business (Global Home) within Account Management, functional sites, support functions, (Customer Exp., Quality, Compliance, Work Force Management) to develop partnerships and ensure the team is utilized as a trusted partner. The position will leverage the partnership to ensure data is obtained quickly and collaboration occurs seamlessly – 40%

  • Peer coaching and development. The Performance Engineers Analyst will demonstrate a drive to grow as a team. They will share knowledge across their peer group, both within the team and outside, to instill new tools and innovative thinking across the enterprise. - 10%

  • The person will interface with the Sr Leadership within multiple organizational functions. They will also interface with site resources and clients. Specific interactions include: Operational site directors/VP’s, Process Execs, Director of Account Executive Team, the Quality department, Vendors, Finance, and Front Line Associates

  • Lead strategic components of the data monitoring and assessment within our business risk areas. The position will need to influence associated stakeholders and build strong relationships to ensure cooperation in the data collection/assessment process while collaborating with peers to for ongoing monitoring and assessment of business risk and ensure strategic alignment while maximizing the value impact.

  • Apply proven analytical and problem-solving skills to evaluate whether components of a process and communicate to the Performance Engineering Leader on the following: Process stability, risk rating, process efficiency, and the ability to support a positive Borrower Experience

  • Execute on planned and systematic activities across Global Home as directed by the Performance Engineering Leader

What You Should Know About Us

  • Assurant, Inc. helps people protect what matters most to them

  • We have been around for a while with our roots tracing back to 1892

  • We are a Fortune 500 company employing approximately 15,000 people in 21 countries

  • We provide specialty protection products and related services to safeguard against risks

Basic Qualifications

  • Bachelor’s degree | Preferably in a STEM discipline

  • 5 years utilizing data analysis and improvement tools while working across the enterprise/business initiatives

  • 4 + years interpreting and documenting workflow processes

  • Superior organizational skills, including ability to manage multiple, complex projects simultaneously

  • Self-starter, self-disciplined and target focused but able to work in a matrixed environment

  • Excellent written and verbal communication skills.

  • Proven ability to drive quantifiable business results

  • Excellent collaboration skills, team-oriented working style

  • Ability to work independently and achieve results under time pressure

  • Black Belt Certification

Preferred Qualifications

  • Proven strategic thinking/planning abilities

  • Mastery of technical skills and application/coaching of technical skills associated with approaches to improve quality - ie — Design , Process Management, LEAN and DMAIC

  • Expert knowledge of software programs — Minitab, PowerPoint, Word, Excel, Tableau

  • Mastery of tools and approaches for Reporting of Results at multiple levels for different audiences to continuously add value and insight

#AssurantProudSD

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.