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Customer Service Associate

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Service Associate

Apply Requisition Number R-82043

CUSTOMER SERVICE ASSOCIATE

Ref R-82043 Location Mitcheldean, England

Customer Service Associate

Mitcheldean

Join Assurant, one of the leading providers in housing and lifestyle protection solutions in Europe, as a Customer Service Associate. We help our global clients to protect and support the major purchases consumers make, like their appliances, mobile devices, cars and homes.

At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers. Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.

In Mitcheldean, we’re looking for dedicated Customer Service Associates to join our team. You’ll be working within our Customer Services teams supporting clients such as John Lewis, Lexus and Toyota to protect what matters most to their customers.

At Assurant, diversity helps us drive innovation in the global marketplace, and we are strong believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. To achieve this, we believe we must reflect the diversity of the customers we serve.

The role:

You’ll manage incoming calls from customers, who have purchased Added Care with retail partners such as Lexus, John Lewis and Toyota. Calls may include; customers experiencing technical issues, requests to amend policy details or customer who wish to take out Added Care. You will love problem solving and achieving the best outcome for the customer ensuring the customer is engaged throughout the customer journey.  There is also a requirement to process a range of administration tasks and liaise with the wider business.

We’re looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work. Always positive, you should:

  • Enjoy making customers happy by delivering brilliant experiences
  • Have the flexibility to adapt to change in a fast-paced environment
  • Be well organised and passionate about providing a great service
  • Enjoy variety and learning new skills
  • Be resilient, have a keen attention to detail and know how to use a computer
  • Have had some customer service and administration experience

See the job description for more details

Assurant have been awarded the Silver standard by Investors In People, and have received recognition by Business In The Community for Workplace Gender Equality

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Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.