Motor Claims Advisor
As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.
- Full time
- Entry Level
- Evenings & Weekends
What makes a successful Customer Service Representative? Look below to see if you found the right fit.
- Good Listener
The culture is amazing. The managers and staff are very supportive and promote an open exchange of ideas and information.– Marcus K., Arizona
Motor Claims AdvisorApply Requisition Number R-83193
Motor Claims Advisor
Join Assurant, one of the leading providers in housing and lifestyle protection solutions in Europe, as a Motor Claims Advisor. We help our global clients to protect and support the major purchases consumers make, like their appliances, mobile devices, cars and homes.
At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers. Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.
In Mitcheldean, we’re looking for a dedicated Motor Claims Advisor to join our expanding team. You’ll be working within our Motor claim department supporting the RAC to protect what matters most to their customers.
The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will be taking calls from dealers, submitting claims on the warranty holder’s behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim. There is also a requirement to process a range of administration tasks and liaise with the wider business.
We’re looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work. Always positive, you should:
- Enjoy making customers happy by delivering brilliant experiences
- Have the flexibility to adapt to change in a fast-paced environment
- Be well organised and passionate about providing a great service
- Enjoy variety and learning new skills
- Be resilient, have a keen attention to detail and know how to use a computer
- Have exceptional customer service and administration experience
See the job description for more details
Assurant have been awarded the Silver standard by Investors In People, and have received recognition by Business In The Community for Workplace Gender Equality.
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Meet Our People
Resha S. - Customer Service Representative
I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.
We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.