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Claims Administrator

Apply Requisition Number R-87949

Claims Administrator’s role is to manage the fulfillment of customer claims, escalations and return exceptions.

Primary Accountabilities and Responsibilities:

  • Allocate inventory, swap devices and ensure proper collateral included to claims for fulfillment

  • Communicate daily with the Vendor Relations Team and the Mobile Support Team

  • Receive and distribute inquiries and escalations to the appropriate teams

  • Resolve customer escalations in a timely manner

  • Manage return exceptions through quarantine to bring to resolution

  • Reconcile internal system and Service Power system are in sync and ensure correct status sequence compliance

  • Update Service Power with notes and other status updates when required

  • Work closely with the Production Supervisors and Parts Manager to ensure sufficient inventory available to fulfill claims

  • Return completed seed stock into inventory on a daily basis

Basic Qualifications Requirements-Experience, Skills and Knowledge:

  • 3-5 years' related experience working

Other Requirements:

  • Be able to work overtime and weekends if necessary

  • Be able to spend long hours in front of a computer screen

  • Be able to work in a fast paced environment

  • Proficient in Excel

  • Strong and accurate data entry, processing and administrative skills

Preferred Experience, Skills and Knowledge:

  • College Diploma

  • Able to learn and work on various ERP systems

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.