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Technical Support Associate - Contract

Apply Requisition Number R-88633

Assurant is looking for a thoughtful, adaptive individual to join our team as a Technical Support Associate with a focus on user desktop support.

Responsibilities:

  • Under supervision, responsible for design, provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, providing an optimal operating environment while maintaining support systems seamlessly while mission critical systems are operating. 

  • Provide technical support and problem analysis capabilities

  • Serves as an advocate for Enterprise customers

  • Serves as a contributor on small to large-scale projects of various complexities across the enterprise

Qualifications/Requirements:

  • 2 - 5 years technical support experience

  • 2 - 5 years experiencing documenting and maintaining end-user issues in ticketing system

  • 2 - 5 years troubleshooting incoming incidents and requests

  • Ability to clearly articulate technical concepts to end-users

  • High School Diploma

Preferred Experience:

  • Under graduate degree in MIS and Computer Science preferred

This is a contract position

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Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.