As a Claims Service Representative, you’ll put your skills and talents along with our training to work; as you review, research, and process claim payments to funeral homes or beneficiaries after a loved one has passed. This is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. In this role, you will also handle in bound phone calls from funeral homes and loved ones requesting claim status or reporting a passing; as well as, insured’s wishing to cash in or cancel their policies.

This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm. It may be necessary, given the business need, to work occasional overtime.

Key Responsibilities:

• Review, research, and analyze claim paperwork to ensure all requirements are met before processing payments.
• Provide positive experiences to our customers via in-bound phone calls (20-60 per day)
• Communicate through correspondence with team members and funeral homes regarding claim payment or required information using clear, simple language to ensure understanding.
• Processes cancellation requests. 
• Research aged claims for proof of passing.
• Sets up and assign new policy numbers on older business. 
• Requests medical records from doctor’s offices.
• Compares at need to preneed funeral contracts. 

Skills & Qualifications:

• Detail Oriented.
• Analyzes documentation and make self-empowered decisions on how to process a claim.
• Thrives in a fast-paced environment.
• Ability to adapt easily as procedure/client needs change.
• Customer focused.
• Excellent reading comprehension.
• Critical thinking and decision-making skills.
• Ability to handle multiple tasks and prioritize.
• Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.

Key Competencies & Soft Skills:

• Empathy
• Adaptable
• Tenacity
• Ingenuity
• Positive attitude
• Self-motivated

Basic Qualifications:

• High school diploma or GED
• Basic insurance knowledge helpful but not necessary

Department & Supervisors:

A Claims Service Representative is a part of the Traditional Claims Department, which is made up of approximately 8-10 team members. The Traditional Claims Department operates under the Preneed Division of Assurant, which is pre-funded funeral arrangements. This department is responsible for anything that terminates a policy or is the end of a life cycle of a policy.  This team is led by one Supervisor who reports to the Department Manager.

Location:

440 Mount Rushmore Road; Rapid City, SD