Change Management ManagerApply Location Rapid City, South Dakota Additional Locations: Georgia; Texas; North Dakota; Idaho; Wyoming; South Carolina; Ohio; Iowa; Kentucky; Pennsylvania Requisition Number R-89368
The Change Management Manager leads and coordinates business readiness activities including applying business readiness methodology; formulating the readiness strategy; evaluating the change impact; developing and leading the execution of readiness plans and coaching others in preparedness.
The Change Management Manager ensures all needs and deliverables are met in a timely fashion, while working closely with stakeholders to define and lead the readiness and transition plans. The Change Management Manager will support the development of a change culture that enhances the sustainability of change and innovation. In addition, think through new changes and help stakeholders consider needs and big picture impacts.
Business Readiness Methodology:
Establish guiding principles and processes to lead the organization in business readiness, while ensuring adoption and value realization.
Research industry best practices and identify and apply relevant information.
Utilize reporting, dashboards, and other feedback channels to uncover opportunities to improve the overall performance and readiness.
Contribute to the overall readiness through active evaluation of support performance and proactive feedback to the management team.
Business Readiness Strategy:
Collaborate with project teams, learning & development, sales, customer operations and organizational managers internal and external to Global Preneed.
Develop goals and objectives; perform financial modeling, scenario analysis, what-if analysis and develop business readiness strategies.
Lead strategic assessments to scope potential new strategy programs, including data analysis, facilitating workshops, and reporting the finding
Identify potential risks for resistance as well as mitigation strategies.
Business Readiness Execution:
Create a tailored set of plans for moving people forward including coaching, training, resistance management plan and communication plan.
Develop stakeholder analysis and corresponding plans for business initiatives by facilitating assessment with business leaders identifying who is impacted, what information is needed by each group, how the information can be most effectively communicated to them, when they should receive this information in line with the implementation schedule.
Collaborates and coordinates with department leaders and subject matter experts across business functions to ensure all impacted parties are continuously informed of and involved in business readiness
Guide or lead the execution of business readiness plans and drive faster employee, client and customer adoption while minimize resistance. Achieve higher utilization and greater proficiency of the changes that impact employees and clients to ease concerns, increase benefit realization and the achievement of results and outcomes.
Advocacy, Customer Experience and Support:
Act as a point of contact to external groups on readiness related items.
Advocate for the employee, customer and client, demonstrating expertise in eliciting support processes and functions, including knowledge management, incident management, and customer retention.
Translate customer feedback and needs into meaningful opportunities and communicate to key initiative stakeholders.
Coach and support stakeholders on change impacts to the business and the customer to enable success with the other roles vital to business readiness.
Bachelor’s Degree or equivalent
3-5 years in insurance industry and / or managing operational processes
3-5 years of practical experience in leading business readiness and leading projects
Proven ability to identify and mitigate the risk associated with changes to products, platforms, and processes.
Experience Knowledge of business readiness assessment
Experience leading process/product changes that impact multiple teams and functions.
Ability to identify problems at an early stage and solve them effectively.
Well - developed listening, communication and decision-making skills
Ability to influence people from different levels internal and external to the organization.
Strong organizational skills and attention to detail
Proficient with project management resources and tools
Strong technical aptitude
20% travel (when restrictions are lifted)
Bachelor’s Degree in Business Management or equivalent experience
CCMP – Certified Change Management Professional
5-7 years in insurance industry and / or managing operational processes
5-7 years of business analyst or practical experience in leading business readiness and leading projects
Note this is a remote position
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Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.