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Customer Care Representative -Preneed

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Care Representative -Preneed

Apply Requisition Number R-88019

The Customer Care Representative is a key position within our growing Rapid City office. As a Customer Care Representative, you will be the voice of Assurant. But, more than that, you’ll also be a voice of compassion and care while working directly with beneficiaries, policy owners, clients, funeral homes and corporate partners.

The Details:

  • Manage inbound and outbound phone calls with our customers, agents, and funeral homes.  (50-70 per day)

  • Process documentation and files

  • Review, research, and analyze policy paperwork to ensure all requirements are met before processing

  • Communicate with team members, customers, and funeral homes regarding policy updates

  • Research and process policy maintenance situations and returned mail

Why You Should Consider This Role

  • You love helping and connecting with people

  • You’re a problem solver who likes to think on their feet and enjoy challenges

  • You thrive in a fast-paced and changing environment

  • You enjoy being on the phone and are passionate about customer service

What You Will Like

  • The variety of work - every day and every situation is unique

  • Being a part of a high performing, collaborative and supportive team

  • The opportunity to demonstrate your exceptional problem-solving abilities

  • Medical benefits begin on your first day

  • Competitive compensation and paid time off

  • Career advancement opportunities

The Ideal Candidate Will Have

  • Relentless drive to provide exceptional customer service

  • Excellent communication and listening skills

  • Strong attention to detail and problem-solving skills

  • Ability to adapt to change and work well in a fast-paced environment

  • Ability to multi-task using technology while handling calls.

  • Minimum high school diploma or GED

  • Previous call center experience preferred

What You Should Know About Us

  • Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one another

  • We are a Fortune 500 company employing approximately 15,000 people in 27 countries

  • We have over 125 years of experience innovating and adapting to the changing needs of our customers

This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:30 am to 4:30pm, with different shift times within our hours of operation. It may be necessary and/or optional, given the business need, to work occasional overtime.

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  • Customer Service, Rapid City, South Dakota, United StatesRemove

Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.