Customer Care Representative Preneed
As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.
- Full time
- Entry Level
- Evenings & Weekends
What makes a successful Customer Service Representative? Look below to see if you found the right fit.
- Good Listener
The culture is amazing. The managers and staff are very supportive and promote an open exchange of ideas and information.– Marcus K., Arizona
Customer Care Representative PreneedApply Requisition Number R-89554
“Work remotely temporarily due to covid-19”
The Customer Care Representative is a key position within our growing Rapid City office. As a Customer Care Representative, you will be the voice of Assurant. But, more than that, you’ll also be a voice of compassion and care while working directly with beneficiaries, policy owners, clients, funeral homes and corporate partners.
Manage inbound and outbound phone calls with our customers, agents, and funeral homes. (50-70 per day)
Process documentation and files
Review, research, and analyze policy paperwork to ensure all requirements are met before processing
Communicate with team members, customers, and funeral homes regarding policy updates
Research and process policy maintenance situations and returned mail
Why You Should Consider This Role
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoy challenges
You thrive in a fast-paced and changing environment
You enjoy being on the phone and are passionate about customer service
What You Will Like
The variety of work - every day and every situation is unique
Being a part of a high performing, collaborative and supportive team
The opportunity to demonstrate your exceptional problem-solving abilities
Medical benefits begin on your first day
Competitive compensation and paid time off
Career advancement opportunities
The Ideal Candidate Will Have
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls.
Minimum high school diploma or GED
Previous call center experience preferred
What You Should Know About Us
Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one another
We are a Fortune 500 company employing approximately 15,000 people in 27 countries
We have over 125 years of experience innovating and adapting to the changing needs of our customers
This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:30 am to 4:30pm, with different shift times within our hours of operation. It may be necessary and/or optional, given the business need, to work occasional overtime.
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Meet Our People
Resha S. - Customer Service Representative
I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.
We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.