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People Leader - Customer Care Manager

Requisition Number 50357
What is a People Leader at Assurant?
A People Leader believes in engagement, growth and performance of their team. Dynamic in their approach of energizing their teams to deliver on our promise to protect what matters most to our customers. Leading people at Assurant isn’t defined by a procedure manual. The leader employs an adaptive and fluid leadership style. One that allows a proactive approach, adjusting to changes when necessary.
Why You Should Consider This Role
  • You are authentic and love coaching and connecting with people
  • You value the autonomy to use common sense and good judgment to make decisions
  • You are naturally comfortable exercising discretion when interpreting policies
  • You treat others with dignity and respect and consider the benefits and risks to employees and the business when addressing issues
  • You are comfortable dealing with conflict and providing specific feedback
  • You go above and beyond in your role as a leader because you want to, not because you have to
  • You are a change agent
What You Will Like
  • The people – we care
  • The diversity - every day is different
  • The excitement – we focus on ‘What Matters Most’ to our customers
  • The difference in the value Assurant places on strong leadership
  • The opportunity to learn, grow and advance within our fortune 300 global company
  • Competitive salary
The Details
  • This is a customer service Manager role where you will lead a team responsible for researching and resolving loan level inquiries in insurance, mortgage banking and property loss
  • This role requires a high level of engagement with people and developing strong relationships with our clients and other leaders across the organization
  • Because every employee is different, this role requires you to take the initiative to truly engage with your employees, assist with their development to drive performance, and use your leadership to proactively help them solve problems and avoid future challenges
  • We are looking for dynamic leaders that can work various schedules within our hours of operations. Customer Care hours are from 8 am until 12 am Monday through Friday, and 8 am to 8 pm on Saturday.
What You Should Know About Us
  • Assurant, Inc. helps people protect what matters most to them
  • We have been around for a while with our roots tracing back to 1892
  • We are a Fortune 300 company employing approximately 15,000 people in 16 countries
  • We provide specialty protection products and related services to safeguard against risks
The Ideal Candidate Will Have
  • Strong leadership skills with the ability to build a trusting work environment
  • Ability to demonstrate and influence others to out perform
  • Passion for people and a desire to be the best
  • Strong interpersonal skills with the ability to inspire others
  • Exceptional verbal and written communication skills
  • Innovative thinker who anticipates and solves problems
  • Adapts and successfully leads others through change in a fast pace environment
  • 3-5 years’ experience in a people leadership role
  • High school diploma - required. Bachelor Degree is preferred.
Location Springfield, Ohio

Request an Accommodation

If you need help with the application process or an accommodation, we encourage you to tell us so that we can try to get you the help you need for that. Assurant is an Equal Employment Opportunity employer committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. Accommodations are made on a case-by-case basis.

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