Associate Claims Adjuster, AFASApply Location The Woodlands, Texas Requisition Number R-88512
Adjusters are responsible for answering questions via the phone and adjudicate claims for automotive service contracts based on contract coverage.
Primary Job Accountabilities/Responsibilities:
Responsible for answering calls from car dealerships and independent repair facilities to verify the completion and validity of claim forms.
Reviews company records to determine various levels of claim coverage.
Determines claims direction, calculates the amount of the claim, and submits for claim payment within the adjusters authorization limit.
Documents all information in a database system. Uses reference labor manuals, technical bulletins and system components to adjudicate claims.
Reviews pending claims list and follows up on pending claims daily.
Adjudicate claims for automotive warranty contracts based on contract coverage.
Explain contract coverage to repair facilities and contract holders.
Must provide excellent customer service over the phone to both internal and external customers.
Basic Qualifications Required - Experience, Skills, and Knowledge:
High school Diploma.
2-4 years experience in the automotive field.
Excellent customer service and telephone skills required.
Must be proficient in Microsoft Word, Excel, Access, and Outlook.
Must be familiar with standard concepts, practices, and procedures within the automotive claims industry i.e. from powertrain operations to electrical charging systems.
Mechanical and/or automotive claims adjusting experience.
ASE certification preferred, ASE Master certification.
Must be able to work an 8 hour schedule from Monday - Friday between the hours of 7am to 6pm CT and possibly Saturday.
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