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Associate Implementation Manager

Apply Location Toronto, Ontario Requisition Number R-88496

The Associate Implementation Manager is responsible for successfully implementing existing capabilities and onboarding new clients onto the Connected Living Systems.The implementation manager will be responsible for gathering high level requirements and collaborating with other implementation managers to define the set of capabilities and features needed for a client implementation.The role leads cross-functional teams in a collaborated effort to achieve a successful client implementation. Responsibilities include direct client engagement, coordinating implementation of business capabilities with corresponding technical Product Owners or Directors, Business Product Owners, as well as coordinating across infrastructure teams and other functional areas of the organization.The role is the IT point of contact for Assurant business stakeholders and clients.

  • Capture business objectives to be translated into a set of capabilities and features to be implemented:  Works with other Implementation Managers and SMEs to perform a high level analysis of business requirements and determine what existing capabilities will fulfill the business needs and which new capabilities need to be enhanced or developed for a client implementation. Surface up or escalate deviations from the norm or standard (20%)

  • Create and maintain a client focused IT delivery plan and manage all associated issues and risks. (20%)

  • Support other implementation managers with planning and delivery coordination activities (15%)

  • Implementation - Coordinate production implementation efforts with cross-functional teams. Coordinate with Solution Engineers, local IT and business stakeholders and clients for implementation of capabilities, including test coordination. (20%)

  • Work closely with Technical Product Owners or with Technical Product Directors to manage the delivery and implementation timeline across all products needed for a client implementation. (15%)

  • Support RFP/RFI responses to prospects (2%)

  • Ensure all client initiatives and IT services meet all legal, regulatory, privacy and information security requirements (3%)

  • Customer Liaison, Relationship Building, and Communications - Build rapport and working relationships with associates from other departments and our business partners. (5%)

Basic Qualifications:

  • Bachelor's degree in Business Administration, Management Information Sciences, Computer Science or related field preferred, or equivalent work experience.

  • 2+ years management or leading teams

  • 3+ years business analysts/ PM equivalent experience

Knowledge and Skills 

  •  General knowledge of a variety of applications including mainframe, databases, web-based systems, Microsoft suite and ETL tools.

  • Professional Development - Actively participate in knowledge exchange interdepartmentally and across teams.

  • Ensure effective communication to cross-functional teams. A strong command of subject matter specific to regulatory changes is required to effectively communicate Global changes to functional areas.

  • Recognize opportunities for process improvement and make recom­mendations or take appropriate action within and outside International Systems Support department

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