Bilingual Mobile Operations Associate - RemoteApply Location Toronto, Ontario Requisition Number R-88553
The Bilingual Call Center Operations Associate is a key position within our Mobile Team. As a Bilingual Call Center Professional, you will be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.
Why You Should Consider This Role
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoy challenges
You thrive in a fast paced and changing environment
You enjoy being on the phone and are passionate about customer service
What You Will Like
The variety of work - every day and every customer’s situation is unique
Being a part of a high performing, collaborative and supportive team
The opportunity to demonstrate your exceptional problem-solving abilities
Competitive compensation and benefits
Career advancement opportunities
Provide superior service to our customers by listening, analyzing problems, and resolving issues
Use your expertise to proactively make recommendations that will help customers avoid future issues
We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
The Ideal Candidate Will Have
Relentless drive to provide exceptional customer service
Excellent French and English communication (verbal & written) and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls.
Minimum high school diploma/certification
Ability to work in a remotely in your home office. You will be required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.
Ability to work a flexible schedule including weekends. You will be required to virtually attend 4 weeks of training, Monday through Friday from 8 am-4:30 pm.
Service center is open 24 hours a day, 365 days a year. Your schedule will be determined by business needs.
Candidate will need to reside in Ontario.
What You Should Know About Us
Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one another.
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Meet Our People
Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.