CPR, General ManagerApply Location Toronto, Ontario Requisition Number R-88348
General Manager -Canada
With 850+ locations worldwide, CPR is the largest mobile device repair retail chain in the world. Join a rapidly growing company in an exciting, dynamic industry. We are seeking a General Manager - Canada to work out of the Canadian headquarters of our parent company (Assurant) in Toronto. The GM - Canada will report to the General Manager of CPR and will be responsible for the day-to-day management of all aspects of CPR’s operations in Canada. As CPR is a franchise organization with 20+ locations across Canada, managing relationships with franchisees and collaborating closely with them to ensure their success is among the most critical aspects of the job.
The General Manager will have the following primary duties:
Work closely with US-based CPR operations team to execute company-wide programs and meet strategic objectives.
Responsible for development and execution of franchisee to achieve door growth targets
Full management of Canadian CPR P&L
Cultivate collaborative, professional relationships with CPR franchisees in Canada
Participate in weekly, company-wide “Network Update Calls” during which corporate leadership provides strategic and operational updates to the field
Develop a cadence for regular communication with Canadian franchisees
Manage franchisees to all relevant KPIs and SLAs
Develop and communicate performance improvement plans for underperforming operators/locations
Identify qualified franchise sales prospects and nurture them through the sales process to close
Interface with CPR’s commercial clients including OEMs, wireless carriers, and insurance companies to execute national repair service programs
Identify and pursue opportunities for the development of new commercial repair business
Leverage CPR’s corporate team in the US for marketing assets, training resources, and strategic direction.
Coordinate remote and in-person training for stores
Provide regular status updates and reporting on business performance to CPR and Assurant leadership.
Drive execution of Assurant Canada’s distributed same unit repair strategy
Collaborate with Assurant Canada team to pursue additional strategic initiatives and pilots in support of current and prospective Connected Living clients as required
Travel to CPR’s annual store summit (typically held in Las Vegas or Florida) and deliver content relevant to Canadian franchisees in attendance
At minimum – 4-year College Degree
5 years of experience in wireless retail, electronic repair, or franchising
Demonstrated sales funnel management experience
Strong financial acumen
Demonstrated ability to deliver, client-centric, service management support with a strong focus on problem-solving as a leader
Demonstrate the ability to deliver real-time strategic thinking
Manage multiple projects simultaneously
Strong attention to detail
Ability to develop and maintain productive business relationships with clients, colleagues, vendors, and franchisees
Effective communication, documentation, and presentation skills to lead activity level improvements across repair and service network management function
College or University Diploma
Bilingual -French/English (is a plus)
Retail electronic repair experience
Strategic thinker, someone who has a solid understanding of industry drivers, and the ability to evaluate market opportunities
Effective analytical, communication, and presentation skills
Ability to act independently and take the lead, as required
Ability to influence, motivate and collaborate across functional business teams
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Meet Our People
Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.