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CPR, General Manager

Apply Location Toronto, Ontario Requisition Number R-88348

General Manager -Canada

With 850+ locations worldwide, CPR is the largest mobile device repair retail chain in the world. Join a rapidly growing company in an exciting, dynamic industry. We are seeking a General Manager - Canada to work out of the Canadian headquarters of our parent company (Assurant) in Toronto. The GM - Canada will report to the General Manager of CPR and will be responsible for the day-to-day management of all aspects of CPR’s operations in Canada. As CPR is a franchise organization with 20+ locations across Canada, managing relationships with franchisees and collaborating closely with them to ensure their success is among the most critical aspects of the job.

The Details

The General Manager will have the following primary duties:

  • Work closely with US-based CPR operations team to execute company-wide programs and meet strategic objectives.

  • Responsible for development and execution of franchisee to achieve door growth targets

  • Full management of Canadian CPR P&L

  • Cultivate collaborative, professional relationships with CPR franchisees in Canada

  • Participate in weekly, company-wide “Network Update Calls” during which corporate leadership provides strategic and operational updates to the field

  • Develop a cadence for regular communication with Canadian franchisees

  • Manage franchisees to all relevant KPIs and SLAs

  • Develop and communicate performance improvement plans for underperforming operators/locations

  • Identify qualified franchise sales prospects and nurture them through the sales process to close

  • Interface with CPR’s commercial clients including OEMs, wireless carriers, and insurance companies to execute national repair service programs

  • Identify and pursue opportunities for the development of new commercial repair business

  • Leverage CPR’s corporate team in the US for marketing assets, training resources, and strategic direction.

  • Coordinate remote and in-person training for stores

  • Provide regular status updates and reporting on business performance to CPR and Assurant leadership.

  • Drive execution of Assurant Canada’s distributed same unit repair strategy

  • Collaborate with Assurant Canada team to pursue additional strategic initiatives and pilots in support of current and prospective Connected Living clients as required

  • Travel to CPR’s annual store summit (typically held in Las Vegas or Florida) and deliver content relevant to Canadian franchisees in attendance

Basic Qualifications:

  • At minimum – 4-year College Degree

  • 5 years of experience in wireless retail, electronic repair, or franchising

  • Demonstrated sales funnel management experience

  • Strong financial acumen

  • Demonstrated ability to deliver, client-centric, service management support with a strong focus on problem-solving as a leader

  • Demonstrate the ability to deliver real-time strategic thinking

  • Manage multiple projects simultaneously

  • Strong attention to detail

  • Ability to develop and maintain productive business relationships with clients, colleagues, vendors, and franchisees

  • Effective communication, documentation, and presentation skills to lead activity level improvements across repair and service network management function

Preferred Qualifications:

  • College or University Diploma

  • Bilingual -French/English (is a plus)

  • Retail electronic repair experience

  • Strategic thinker, someone who has a solid understanding of industry drivers, and the ability to evaluate market opportunities

  • Effective analytical, communication, and presentation skills

  • Ability to act independently and take the lead, as required

  • Ability to influence, motivate and collaborate across functional business teams


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Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.