Sr. Account ExecutiveApply Location Trenton, New Jersey Additional Locations: Maryland; Delaware; Pennsylvania; Virginia Requisition Number R-88335
The position is responsible for providing internal and external liaison and in-house service for clients. Supports the sales team and identifies growth opportunities by evaluating client’s current situation and identifying and pursuing new product, distribution, or service opportunities within assigned clients. Manages implementation process by coordinating and completing tasks associated with installation planning and execution. Manages client relationship by building and maintaining a positive relationship with key client contacts. Facilitate relationship building between client and utility resources. Manages integrity of client data by ensuring quality of business arrangement data from proposal through implementation process. Evaluates client’s financial performance and provide management and client with recommendations to assure program profitability. Manages contracting activities.
Primary Job Accountabilities/Responsibilities:
MANAGES DAY-TO-DAY RELATIONSHIPS WITH ASSIGNED CLIENTS TO MAINTAIN MAXIMUM CLIENT SATISFACTION
Develops and maintains positive relationships with key contacts within client organization at various levels.
Provides accurate and timely responses to clients.
Supports with introduction and implementation of opportunities that advance strategic solutions within the client.
Reports quality issues upward for transparency and follow thru on resolution.
Monitors service performance to ensure client commitments are satisfied.
Communicates and meets regularly with senior representatives of client organization.
MANAGES OVERALL BUSINESS RELATIONSHIP FOR ASSIGNED CLIENTS
Identifies, presents and (when agreement is obtained) manages implementation of new business opportunities and/or program enhancements for revenue growth and retention.
Implements program enhancements that reduce expenses for Assurant.
Demonstrates clear understanding of financial arrangements.
Regularly monitors key business metrics and revenue goals to ensure they are being met and provide narratives to management.
Prepares and conducts Business Reviews by coordinating, creating, and verifying all documentation and all other participation and logistical arrangements.
Develops recommendations based on program performance through financial analysis, reports any problem areas and provides solutions and alternative recommendations to Client and/or Assurant.
ASSURE CLIENTS FOLLOW REGULATORY GUIDELINES PROVDED BY ASSURANT
Advocates and manages change requirements for clients as specified by Assurant and the various supporting functional teams to comply with all business guidelines and state compliance and governed statutes.
Ensures quality of business arrangement data from sales through set-up process and on-going changes to ensure agreed to business arrangement remains intact.
Manages contracting and re-contracting process as required by management and the assigned clients. This includes interacting with various levels (Claims, Operations, Legal, Underwriting, Actuarial, Sales) internally and within the client. This includes facilitating resolution of contractual issues.
Understands the contractual arrangements for assigned clients to efficiently manage the business to the contractual terms and conditions.
Assists Legal department with the drafting of contracts and addenda for assigned clients.
Obtains proper approvals for all contracts and addenda.
Basic Qualifications Required - Experience, Skills, and Knowledge:
Bachelor’s degree in Business Administration or related field preferred, or equivalent work experience.
5 years of marketing, business or related experience.
Excellent presentation skills.
Ability to clearly articulate ideas both verbally and written.
Knowledgeable in all the duties of the AE positions.
Must work effectively with a wide variety of company functions and individuals.
Must perform work responsibilities in a timely manner and in a fast-paced, high volume, office work environment.
Must possess excellent written and verbal communication skills.
Must have the ability to manage large groups to drive results.
Must maintain confidentiality when required to ensure access to and use of specific company and employee information is limited as required by Assurant and management.
Must be able to travel.
Must perform effectively when changes in priorities, direction and resources occur.
Must work well with direct and indirect management.
Must be in alignment with the established Assurant and LOB goals/objectives.
Must be approachable, open minded and respectful.
This position may come in contact with protected information on an occasional or episodic basis. The nature of this job requires the review of specific protected information for the purposes of performing the accountabilities of this position.
Applies expert problem-solving skills to the most complex of issues.
Recognizes and recommends areas needing improvement.
Experience with Excel, Word, Outlook and PowerPoint.
Preferred Experience, Skills, and Knowledge:
Sales Force experience
Eventually travel will be up to 50%.
Ideal candidate will need to reside in one of the following states: NJ, PA, DE, MD or VA.
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Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.