Customer Service Claims Associate - Dutch speaker

Customer Service Claims Associate – Dutch Speaker

Location: Amsterdam, 1105 BE

Overview of the Position

As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. We are seeking candidates with an excellent command of the Dutch language, strong listening skills, and the ability to communicate effectively with customers.

We are proud to partner with one of the largest telecom brands in the Netherlands. In this role, you will support customers by assisting with claims related to lost, stolen, or damaged mobile phones and other devices.

What Makes Us Different?

• You will receive extensive training to fully prepare you for your role.

• Flexibility – we support hybrid working, and you can work from the office, from home, or a combination of both depending on your schedule.

• We provide a home working allowance, as well as a travel allowance if you commute to the office.

• Part-time work is possible and negotiable.

• We believe that work-life balance is important – that’s why we offer 28 days of vacation plus public holidays. You can also accrue additional days if you have no sick leave or absences over the course of a year.

• Employee wellbeing is important to us – we provide a monthly allowance (€45 net per month), as well as an Employee Assistance Programme offering support on topics such as health, family, and financial matters.

• Many additional benefits, including a premium-free pension, bonus schemes, premium-free WIA insurance, a monthly holiday allowance, career development opportunities, and more. We also provide a €50 net allowance on your birthday.

• Access to Udemy for learning and development opportunities.

• Salary: €2,450 gross per month.

Key Responsibilities

• Assess and resolve insurance claims

• Provide administrative support via email

Requirements

• Fluent in Dutch at an advanced level

• Excellent verbal, written, and listening skills

• Basic computer skills, including data entry, website navigation, and use of standard software

Working Conditions

• Standard office environment

#LI-Hybrid
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This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.