Sr Information Technology Quality Assurance Analyst

Senior IT QA Analyst, Assurant, GCC-India

As a Sr IT QA Analyst, you will be an active member of your domain’s agile team and perform QA activities like analyzing stories, writing/executing test cases and documenting defects for application systems, programs, functions, services, and other related software components in response to the enterprise need for high quality.

This position will be in India (Virtual).

Work Timings: 2:00 PM IST ~ 11:00 PM IST.

What will be my duties and responsibilities in this job?

This job is responsible for developing or assisting in the development of functional requirements, testing applications, developing test plans, editing and/or writing test cases and test scripts, and evaluating test results to determine compliance with test plans and established business processes. The individual will interact with business development, system developers, end users, and all other groups involved in software development, testing, or test planning.

Testing/QA:

• Lead test initiatives/projects
• Develop test strategy for major features, user stories, and bugs
• Estimate test tasks and lead test cycle
• Suggest and implement QA process improvements
• Develop and execute test cases based on requirements/user stories
• Document, track, and retest issues found during testing
• Document and communicate test activities and results
• Research, suggest, and implement tools to enhance test efficiency
• Automate test cases and execute automated test suite
• Write SQL queries for test data set up
• Write SQL queries to validate test results
• Collaborate with POs and BAs to understand feature and story conditions of acceptance and gain sign-off of written test cases
• Perform test execution and lead the defect management process
• Participate and conduct non-functional testing (security, performance, load, stress, multitenancy, DR etc)
• Clearly document system defects with repeatable steps to reproduce
• Contribute to automated script development and increased automation
• Identify, coordinate, and perform end-to-end test execution with upstream and downstream domains
• Demo completed features and stories to POs and business
• Define and participate in Regression, Integration, Smoke, and Platform testing activities.
• Support your team QA Lead in providing leadership, technical direction, and mentorship to both onshore and offshore QA team members within your domain

Business/User Requirements:

• Analyze requirements/user stories for testability and completeness
• Actively participate in requirements/user story gathering sessions and elaborations
• Interpret user requirements/user stories and extend them into test cases
• Communicate technical concepts in everyday language
• Understand the needs of the user community
• Demo new features/lead UAT activities

Provide system support:

• Learn and enhance knowledge of the various multi-platform system support environments, utilities, and procedures
• Participate in on-call rotations
• Provide timely, concise communication of incident status to appropriate personnel
• Document incident occurrence and resolution(s) applied using designated repositories
• Consult with staff personnel as required for effective incident resolution
• Resolve development and support issues of moderate to high complexity or risk

End User Support:

• Strong communication skills.
• Translate technical concepts in everyday language.
• Troubleshoot technical issues and drive for resolution.
• Build relationships.

What are the requirements needed for this position?

• Bachelors in Computer Science or related field
• 8+ years of experience working in the Information Technology field
• Strong knowledge of Windows operating system
• Strong knowledge of web browsers (i.e. Chrome and Internet Explorer/Edge)
• Strong knowledge of mobile and cloud-based technology
• Strong SQL knowledge and experience with SQL Server 2016 (or similar RDBMS)
• Experience testing Data Migration, Data Quality, and ETL
• Experience in Automation Testing, Functional Testing, ETL Testing. JavaScript.
• Expert in Software Development Lifecycle/Agile concepts
• Experience testing WCF and REST services within a Service Oriented Architecture
• Familiarity with Team Foundation Server and Microsoft Test Manager
• Familiarity with Load and performance testing with tools like Jmeter

What are the Preferred requirements needed for this position?

• 5+ years of technical and quality leadership testing enterprise level software
• 5+ years of experience developing test plans and test strategies for enterprise level software
• Experience with Agile development methodologies
• Ability to work in a large, matrix environment
• Strong attention to detail and focus on root-cause analysis
• Strong analytical, problem solving and conflict resolution skills
• Strong interpersonal and communication skills demonstrated through experience and results

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.