Customer Care Operations Supervisor | Advanced English Required
We are looking for a Customer Care Operations Supervisor to lead a team within our Global Capability Center.
Key responsibilities
- Lead, coach, and develop a customer care team.
- Monitor KPIs related to quality, productivity, attendance, and SLAs.
- Manage performance, escalations, and operational issues.
- Identify root causes and implement improvement plans.
- Participate in meetings with U.S.-based clients and stakeholders.
- Prepare and present operational reports.
Requirements
- 2+ years of experience leading Customer Service, Contact Center, BPO, Banking, or Insurance operations.
- Experience managing teams, KPIs, SLAs, quality, and productivity.
- Strong analytical, coaching, and communication skills.
- Excel and reporting knowledge.
- Advanced or bilingual English, C1/C2, is mandatory.
Experience in insurance, mortgage servicing, financial services, or shared services is preferred.
The interview process and daily interactions will be conducted in English. Please submit your CV in English.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
