Technical Support Associate
Ubicación: CDMX
Área: Tecnología (IT)
Hibrido: Días en oficina/Home Office
Sueldo mas prestaciones superiores a las de ley
Resumen del puesto
Buscamos un/a Technical Support Associate con 1 a 3 años de experiencia para brindar soporte técnico de primer nivel y apoyar la operación diaria de nuestros sistemas y servicios. La posición contribuye a la estabilidad operativa mediante la atención de incidencias, monitoreo de plataformas y correcta ejecución de procesos establecidos.
Responsabilidades clave
• Atención y seguimiento de tickets e incidentes de primer nivel (L1) .
• Monitoreo de sistemas y validación de la disponibilidad de servicios.
• Soporte básico a aplicaciones y plataformas tecnológicas.
• Documentación y escalamiento de incidentes conforme a procedimientos definidos.
• Colaboración con otros equipos técnicos cuando sea necesario.
• Gestión básica administrativa del presupuesto de proveedores del área
Requisitos
1 a 3 años de experiencia en soporte técnico o roles similares.
Conocimientos básicos de Windows y operación de sistemas.
Active Directory
Nociones de Azure Cloud
Experiencia en atención de incidencias técnicas y gestión de tickets.
Habilidades de comunicación y orientación al servicio.
Nivel de inglés B2 .
Lo que ofrecemos
• Oportunidad de desarrollo técnico y profesional.
• Entorno de trabajo estructurado y colaborativo.
• Exposición a sistemas y operaciones productivas.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
