Key Responsibilities:
Business Performance Review and Reporting – 50%
• Lead the creation, approval, and timely delivery of all reporting.
• Collaborate with relevant departments to automate manual reporting processes and optimize delivery strategies.
• Ensure optimized SQL queries are used when creating, editing and/or maintaining all dashboards.
• Assist in the development and troubleshooting of Excel macros to support reporting needs.
• Fulfill ad hoc data requests and maintain recurring reports aligned with SLA commitments.
• Develop and maintain business review presentation decks, including drafting, updating, and coordinating input from cross-functional teams.
• Manage and update assigned ServiceNow tickets to ensure timely resolution and tracking.
• Apply auditing principles to guide decisions on data presentation and ensure reporting accuracy.
• Monitor and evaluate dashboard performance to ensure data accuracy, usability, and alignment with business objectives, making enhancements as needed to support continuous improvement.
Communication and Partnership – 25%
• Serve as the primary point of contact for reporting-related inquiries, providing technical support and guidance to internal stakeholders.
• Document stakeholder requirements and ensure all deliverables meet agreed-upon specifications.
• Plan, conduct, and track training sessions for team members on Power BI, Excel, and reporting best practices.
• Communicate updates, trends, and issues impacting reporting and analytics to relevant teams and leadership.
• Collaborate with cross-functional teams (e.g., Operations, Compliance, IT) to translate business needs into actionable insights.
• Research and propose alternative reporting solutions when standard approaches are not feasible, documenting rationale and implementation steps.
Quality Assurance and Process Review – 25%
• Review and validate reports and dashboards to ensure adherence to quality standards.
• Conduct periodic process/quality reviews to identify opportunities for improvement in reporting workflows.
• Maintain documentation of reporting processes, data definitions, and change logs for audit and training purposes.
• Support compliance initiatives by ensuring all reporting activities align with regulatory requirements and company policies.
Basic Qualifications:
• 2+ years of experience in data analysis, reporting, or dashboard development, including SQL.
• Proficient in PowerPoint, Word & Excel (including macros).
• Strong communication and collaboration skills.
Preferred Experience:
• Bachelor’s degree in Business Analytics, Information Systems, or related field.
• Experience with ServiceNow or similar ticketing systems is a plus.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
