Purpose
Lead the end-to-end management for the Device Care Center (DCC) in Mexico, overseeing logistics, diagnostics, repair, refurbishment, and fulfillment processes. Ensure delivery of operational KPIs, quality standards, and turnaround times, while acting as the single point of contact between Assurant and third-party providers (3PL), with regular on-site oversight.
Responsibilities
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Lead vendor management and performance , including KPI ownership, budget control, cost optimization initiatives, and regular performance reviews with key stakeholders.
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Drive continuous improvement and operational excellence , ensuring efficiency, process standardization, and ongoing enhancements across 3PL operations.
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Ensure compliance, risk management, and business continuity , covering warranty security, regulatory adherence, business rules enforcement, and contingency planning.
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Oversee end-to-end logistics and operations , including import/export activities and coordination of 3PL execution across the value chain.
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Ensure technical and quality excellence , acting as the main technical liaison for repair, refurbishment, and triage processes while promoting and supervising process and device quality.
Experience
Minimum 5 years’ experience managing operations (Warehouse & Distribution), or 5 years of 3PL vendor management, KPI´s and inventory control experience, for electronic/mobile products.
Specific experience on Mobile repairs business can be a plus.
Specific Knowledge
Advanced in Excel, Power BI and data analytics tools.
ERP/WMS expert or solid knowledge.
Mobile device´s technical knowledge.
Lean/Six Sigma solid knowledge would be a plus.
English: Intermediate.
We offer Salary + Benefits above to law
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
