Compliance Business Technical Specialist

Job Purpose: The Compliance Business Technical Specialist evaluates Legal and Compliance operational workflows and systems to identify opportunities for improvement and implement targeted enhancements. This role designs and integrates streamlined solutions, manages projects from initiation to completion, and ensures that changes fit seamlessly into regular operations. Additionally, acting as a liaison between stakeholders, software vendors, and technical teams, the Business Process Engineer maintains and enhances core operational systems, reducing inefficiencies and strengthening decision-making. The role involves overseeing the strategic management and optimization of systems to ensure robust performance, scalability, and alignment with organizational objectives. The Business Process Engineer also facilitates the resolution of technical challenges and ensures seamless operational continuity. In addition, they enhance existing systems through the application of emerging technologies. Through clear communication, comprehensive training, and active stakeholder engagement, the Business Process Engineer ensures that new processes deliver measurable results and remain sustainable over time.

Primary Job Accountabilities:

Business Process Analysis & Optimization

• Evaluates LCGA operational workflows to identify inefficiencies and opportunities for streamlined processes.
• Uses established methodologies, continuous improvement frameworks, and industry best practices to identify and implement process enhancements aligned with LCGA’s strategic goals.
• Facilitates workshops with stakeholders to document current processes and define future states.
• Ensures process changes are effectively communicated, integrated into daily operations, and supported by training and documentation.
• Creates and maintains workflow documentation detailing both current and recommended states, ensuring clarity and alignment for all stakeholders.
• Identifies and prioritizes high-impact improvement initiatives by assessing potential return on investment, resource availability, and alignment with LCGA’s broader strategic objectives.
• Integrates emerging technologies, such as automation and AI tools, to streamline workflows and improve decision-making capabilities.

System Support & Administration

• Oversees the maintenance and optimization of LCGA’s business process systems, ensuring system stability, scalability, and alignment with evolving organizational needs.
• Gathers, analyzes and documents system requirements to build/integrate updates to improve efficiencies of existing business workflows and meet LCGA goals.
• Executes comprehensive testing of system configurations, and/or product changes, coordinates user acceptance testing, provides training to ensure smooth adoption of new system/process implementation.
• Serves as a liaison between LCGA operations, IT, and third-party vendors, ensuring timely resolution of issues and alignment of system capabilities with business objectives.
• Regularly reviews system performance and implements proactive measures to maintain data integrity, reduce downtime, and support decision-making.
• Provides technical assistance for underlying business needs from ambiguous requests by using different tools, techniques, and applications supported by the LCGA Operations.
• Accountable for diagnosing, investigating, and resolving issues in production and testing environments, devising effective workarounds, and supporting scheduled system upgrades to ensure optimal performance and reliability.

Project Management

• Leads or supports LCGA-focused improvement projects, establishing project plans, timelines, and clear deliverables to ensure timely completion of initiatives.
• Coordinates with stakeholders to track progress, manage resources, and provide transparent status updates to leadership.
• Identifies and mitigates project risks, resolving issues proactively to maintain momentum and meet project objectives.
• Applies change management principles to help teams navigate new processes, ensuring operational continuity and stakeholder buy-in.
• Conducts post-implementation reviews to assess project outcomes, capture lessons learned and inform ongoing improvements.

Reporting & Data Analytics

• Develops and maintains dashboards and reports that provide actionable insights into LCGA’s operational trends.
• Interprets data to inform strategic decisions, partnering with stakeholders to define meaningful metrics and KPIs.
• Manages reporting requests by leveraging analytical tools to create user-friendly outputs that guide business strategies.
• Performs ETL (Extract, Transform, Load) processes to integrate data from multiple sources, ensuring data quality and readiness for analysis.
• Develops and maintains advanced queries utilizing multiple reporting tools and advanced programming languages including SQL, DAX, M, and Python.
• Ensures data accuracy, consistency, and reliability, collaborating with relevant teams to address data quality issues.
• Employs visualization techniques and proof-of-concept solutions—such as graphs/charts, PPT decks, Excel reports, and dashboards—to effectively communicate findings to various audiences.

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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