The Vendor Specialist is overall responsible for managing the relationship with our CPO Vendors. They will ensure that third-party vendors deliver consistent, high-quality, and cost-effective products and services aligned with organizational goals. This position is responsible for establishing and maintaining strong vendor relationships, driving performance through defined metrics and governance, and ensuring compliance with contractual, operational, and risk requirements.
What will be my duties and responsibilities in this job?
Vendor Performance Management (30%)
- Serve as the primary relationship owner for assigned vendors, acting as the main operational and strategic point of contact
- Monitor vendor performance against defined SLAs, KPIs, and quality standards
- Conduct regular business reviews with vendors, providing feedback and driving continuous improvement initiatives
- Identify performance gaps and implement corrective action plans
Governance & Oversight (10%)
- Establish and maintain vendor governance frameworks, including reporting, review cadences, and escalation protocols
- Lead issue resolution and escalation management with vendors and internal stakeholders
- Ensure adherence to contractual obligations and policies
- Maintain proper documentation of vendor processes, controls, and performance
Financial & Commercial Management (20%)
- Monitor vendor spend, identify cost optimization opportunities, and support budgeting/forecasting activities
- Assist in contract negotiations, renewals, and pricing discussions
- Track ROI and value delivered from vendor relationships
Stakeholder Collaboration (15%)
- Partner with internal business units to align vendor services with operational needs
- Provide insights and reporting to leadership on vendor performance and trends
- Support cross-functional initiatives involving multiple vendors and stakeholders
Continuous Improvement & Strategy (25%)
- Drive process improvements and standardization across vendor management practices
- Leverage analytics and reporting to identify trends and opportunities
- Participate in vendor selection and onboarding activities
What are the requirements needed for this position?
Education & Experience
- Bachelor’s degree in Business, Supply Chain, Operations, or related field
- 2–5+ years of experience in vendor management, sourcing, procurement, or operations
Skills & Competencies
- Strong relationship management and negotiation skills
- Experience managing SLAs, KPIs, and vendor scorecards
- Analytical mindset with ability to interpret performance data
- Excellent communication and stakeholder management skills
- Knowledge of vendor risk management practices is a plus
- Proficient and competent in all Microsoft Office applications
- Excellent analytical, problem-solving, and organizational skills
- Ability to influence effectively, communicating at all levels
- Ability to work collaboratively as part of a team as well independently when required
What other skills/experience would be helpful to have?
- Experience in supply chain, logistics, or service operations
- Exposure to contract management and sourcing processes
- Familiarity with vendor management systems (VMS) or performance dashboards
$64,900.00 - $108,200.00
07/15/2026
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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