Customer Service Claims Associate – Amsterdam
Fluency in Swedish, Danish & English required (professional proficiency)
Hybrid working model: 2 days in the office | 3 days working from home
Are you an active listener with a passion for helping others?
Do you enjoy solving problems and putting a smile on a customer’s face?
Would you like to work for well-known global brands in the Netherlands?
If so, Assurant could be the perfect place to start or grow your career.
Who are we?
Assurant is a global leader in business services for the connected world. Our lifestyle solutions help leading brands grow revenue, manage risk, and deliver outstanding customer experiences. We support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes.
Assurant is a proud member of the Fortune 500, with decades of experience across the industries we serve.
The Opportunity
As a Customer Service (CS) Claims Associate, you will be the first point of contact for our Nordic customers. You will provide end-to-end support, primarily through inbound calls, while also handling policy administration, data uploads, and claims assessment of moderate complexity, always in line with company standards and procedures.
What we’re looking for
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Strong written and verbal communication skills in Swedish, Danish, and English
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Professional proficiency in all three languages
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A customer-focused mindset with strong problem-solving abilities
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Ability to work in a fast-paced, structured environment
Your responsibilities
You will support customers when their mobile phone or gadget is lost, stolen, or damaged, ensuring a smooth and positive customer experience.
This role offers exciting growth and development opportunities within Assurant.
Compensation & Benefits
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Monthly salary: €2,550
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Working schedule: Monday to Friday, 09:00–17:00
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Comprehensive training to fully prepare you for the role
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Hybrid work model with flexibility between office and home
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Home working allowance
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Travel allowance when commuting to the office
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28 days of holiday plus public holidays
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Additional holiday entitlement if there is no absence during the year
Well-being support
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Monthly care & welfare allowance
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Employee Assistance Program for you and your family
Additional benefits
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Premium-free pension
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Bonus schemes
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Premium-free WIA insurance
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Internal recognition, rewards, and incentive programs
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Birthday allowance
Diversity, Equity & Inclusion
At Assurant, we are deeply committed to Diversity, Equity & Inclusion. We believe diversity fuels creativity and innovation, while inclusion strengthens our performance, improves engagement, and creates better growth opportunities for everyone.
We look forward to receiving your application!
#LI-Hybrid
#AssurantProudHK
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
