About the Role
We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions . This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.
You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.
Key Responsibilities
- Provide production support and triage for system issues impacting operations and call centers
- Investigate, reproduce, and document system defects in lower environments
- Create, prioritize, and track bugs in partnership with IT teams
- Execute system testing and validations to ensure solutions meet business and operational needs
- Run and analyze SQL queries to support troubleshooting and analysis
- Gather, document, and translate complex business and system requirements
- Participate in testing, quality assurance, and implementation activities for complex projects
- Collaborate with cross-functional teams including IT, Operations, and Business partners
- Support system enhancements that improve efficiency, compliance, and scalability
Required Qualifications
- 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)
- Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)
- Strong experience supporting complex systems and integrations
- Hands-on experience with SQL and system analysis
- Solid understanding of testing methodologies and defect management
- Experience working with production systems and operational support
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities independently in a fast-paced environment
Preferred Qualifications
- Experience working in Agile environments
- Project Management or Business Analysis certification
- Experience supporting enterprise or multi-system environments
- Background working closely with IT delivery teams
Why Join Us?
- Work on complex, high-impact systems supporting enterprise operations
- Collaborate with experienced, cross-functional teams across the business and IT
- Gain exposure to large-scale initiatives, integrations, and process improvements
- Competitive compensation aligned with market and internal equity
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
