Purpose
Lead the end-to-end management for the Device Care Center (DCC) in Mexico, overseeing logistics, diagnostics, repair, refurbishment, and fulfillment processes. Ensure delivery of operational KPIs, quality standards, and turnaround times, while acting as the single point of contact between Assurant and third-party providers (3PL), with regular on-site oversight.
Responsibilities
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Lead vendor management and performance , including KPI ownership, budget control, cost optimization initiatives, and regular performance reviews with key stakeholders.
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Drive continuous improvement and operational excellence , ensuring efficiency, process standardization, and ongoing enhancements across 3PL operations.
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Ensure compliance, risk management, and business continuity , covering warranty security, regulatory adherence, business rules enforcement, and contingency planning.
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Oversee end-to-end logistics and operations , including import/export activities and coordination of 3PL execution across the value chain.
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Ensure technical and quality excellence , acting as the main technical liaison for repair, refurbishment, and triage processes while promoting and supervising process and device quality.
Experience
Minimum 5 years’ experience managing operations (Warehouse & Distribution), or 5 years of 3PL vendor management, KPI´s and inventory control experience, for electronic/mobile products.
Specific experience on Mobile repairs business can be a plus.
Specific Knowledge
Advanced in Excel, Power BI and data analytics tools.
ERP/WMS expert or solid knowledge.
Mobile device´s technical knowledge.
Lean/Six Sigma solid knowledge would be a plus.
English: Intermediate.
We offer Salary + Benefits above to law
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
