The Technical Project Lead, supports the delivery and operational management of customer communications technology initiatives from intake through implementation and production readiness.
The role serves as a key connection point across business, CX, marketing/communications, QA, and technical delivery teams, translating business needs into well-defined technical work and coordinating requirements, dependencies, risks, issues, and delivery activities.
The role will also contribute to the development of more standardized, repeatable, and scalable project management and delivery practices for customer communications technology initiatives.
· Technical Project & Requirements Management | 35%
- Manage technical requirements for customer communications initiatives from intake through implementation, translating business needs into clear, actionable technical work.
- Manage scope, dependencies, risks, issues and changes, identifying missing information, unclear ownership and downstream impacts before they affect delivery.
- Coordinate technical requirements involving data, integrations, templates, personalization, automation and deployment, driving decisions and actions to resolution.
· Development, QA & Production Readiness | 30%
- Coordinate delivery and handoffs across development, QA/testing and production, ensuring teams have the information required to execute the work.
- Track defects, requirement gaps, scope changes and technical blockers through resolution and retesting.
- Coordinate release and production readiness, ensuring outstanding issues, dependencies, documentation and approvals are visible and addressed before implementation.
· Stakeholder & Cross-Functional Management | 20%
- Serve as a key coordination point between business, CX, technical delivery and QA teams, bridging technical and non-technical stakeholders.
- Facilitate project and technical working sessions, establishing clear expectations around responsibilities, decisions and delivery.
- Drive follow-ups to closure and escalate unresolved blockers, decisions or ownership questions when appropriate.
· Documentation, Process Improvement & Operational Standards | 15%
- Maintain accurate and traceable documentation of requirements, decisions, dependencies and changes throughout the delivery lifecycle.
- Contribute to standardized project management practices, templates, SOPs, runbooks and knowledge-transfer materials.
Identify recurring delivery friction, unclear handoffs and process gaps, partnering with QA/process optimization resources to strengthen and standardize delivery practices.
Required Experience, Skills, and Knowledge
- Experience with Salesforce Marketing Cloud (SFMC) or a comparable marketing automation/customer communications platform.
- Experience working with API, FTP/file-based, or other data delivery and integration patterns.
- Experience using Azure DevOps, Jira, or comparable development/work-management platforms.
- Experience coordinating QA/testing and production release processes.
- Experience working in insurance, financial services, or another regulated industry.
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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