Customer Service Officer - Classic Cars

Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education

• Cultural day off to celebrate what’s important to you

• International and local mentoring programs

• Diversity panels and employee resource groups

• Hybrid work model after the training period

• 2 mental health recharge days per year

• Annual health & wellbeing allowance to contribute to your overall wellbeing

• Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

We are seeking a passionate Classic Cars enthusiast to join the team as a Customer Service Officer on a permanent full time basis.

This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience to our customers. This role has flexibility to work from home up to two days per week. Plus,  no weekend or night shifts!

Reporting to the Customer Service Manager you would be responsible for:

• Delivering excellent service for all customers

• Providing timely and accurate responses over the phone and via e-mail

• Ensuring all documentation is up-to-date, accurate and correctly stored

• Coordinating administrative duties in between calls and emails

• Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant

• Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objective

About you:

• A passion and deep knowledge for Classic Cars, including if you own one, rebuild one, or are actively involved in the Classic Car community

• Previous customer service and/or call centre experience ideal

• Previous experience in insurance and warranty ( desirable but not essential  - we will train you!)

• Technology savvy and quick to learn new systems

• Proactive attitude and willingness to learn

• A pleasant and professional phone and email manner

• Great team player

• Ability to meet service levels and individual KPI’s

• Ability to prioritise and multi-task effectively

• Decision making skills and ability to problem solve

• Sound knowledge of Microsoft Office Suite

To apply:

If you have a passion for Classic Cars and enjoy providing exceptional customer service, we would love to hear from you! Please submit your resume accompanied by a cover letter detailing your suitability for the role.

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.