The Senior Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You’ll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met.
This is an onsite role in our Mt Juliet TN facility.
What will be my duties and responsibilities in this job?
- Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
- Drive production performance, ensuring quality, throughput, and SLA targets are met
- Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
- Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
- Optimize operations through line balancing, WIP reduction, and process improvements
- Coach, train, and develop team members; foster a positive, high-performance culture
- Implement and improve operational systems, procedures, and workforce planning
- Maintain a safe, compliant, and efficient work environment
What are the requirements needed for this position?
- 8+ years of leadership experience in warehouse, manufacturing, or operations environments
- Proven ability to manage teams in fast-paced, high-volume settings
- Strong problem-solving skills with experience collaborating across functions
- Detail-oriented with strong organizational and execution skills
- Self-starter with a positive, high-energy approach
- Ability to thrive in dynamic or startup-like environments
What other skills/experience would be helpful to have?
- 10+ years of operations or production leadership experience
- Master’s degree in a related field
- Experience in ISO 9001 or R2-certified environments
- Background in mobile device processing, repair, or OEM manufacturing
- Familiarity with electronics tools and device processing technologies
$88,000.00 - $147,000.00
06/29/2026
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
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Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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